NAFTHALY SIRAIT, Akta; KUSDANU WASKITO, Saptono; DARFIAL GUSLAN, Saptono. Analisis Tingkat Kepuasan Pelanggan Terhadap Kualitas Layanan Jasa PT SAP Express Cabang Bandung Menggunakan Metode Importance Performance Analysis (IPA) Dan Customer Satisfaction Index (CSI). Jurnal Pendidikan Tambusai, [S. l.], v. 8, n. 1, p. 5173–5182, 2024. DOI: 10.31004/jptam.v8i1.13178. Disponível em: http://jptam.org/index.php/jptam/article/view/13178. Acesso em: 5 feb. 2025.