LATIF, Adi Sofyana. Analisis Kualitas Layanan, Kualitas Produk Terhadap Kepuasan Nasabah (Nasabah kredit usaha mikro PT Bank Mandiri Unit Jakarta Kebayoran Lama). Jurnal Pendidikan Tambusai, [S. l.], v. 7, n. 2, p. 16106–16112, 2023. DOI: 10.31004/jptam.v7i2.8922. Disponível em: http://jptam.org/index.php/jptam/article/view/8922. Acesso em: 6 feb. 2025.