RATNASARI, Wahyu; NANCY, Nancy. Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan di Hotel JW Marriott Surabaya. Jurnal Pendidikan Tambusai, [S. l.], v. 8, n. 2, p. 20607–20612, 2024. Disponível em: http://jptam.org/index.php/jptam/article/view/15737. Acesso em: 4 may. 2025.