Implementation of Integrated District Administration Service (Patent) Policy on Public Services at Local Government Offices

Authors

  • Pivit Septiary Chandra Sultan Syarif Kasim State Islamic University of Riau, Indonesia

DOI:

https://doi.org/10.31004/jptam.v8i1.13588

Keywords:

Implementasi, PATEN, Pelayanan Publik

Abstract

Penelitian ini dilatar belakangi oleh keadaan pelayanan pada Kantor Kecamatan Tenayan Raya. Dengan ditemukannya beberapa permasalahan mengenai pelayanan terpadu yang masih ada, kejadian yang terjadi antara lain kurang disiplinnya pegawai dalam memberikan pelayanan, adanya sarana/prasarana penunjang PATEN yang belum terlaksana, dan penyelesaian pelayanan yang tidak tepat waktu. Tujuan dari penelitian ini adalah untuk mengetahui sejauh mana Kecamatan Tenayan Raya melaksanakan PATEN dan faktor-faktor kendala pelayanan yang ada pada Kantor Kecamatan Tenayan Raya. Teknik pengumpulan datanya adalah Observasi, Wawancara, dan Dokumentasi. Metode penelitian ini adalah pendekatan deskriptif kualitatif. Peneliti menggunakan PERMENDAGRI No. 4 Tahun 2010 tentang Pedoman Pelayanan Administrasi Terpadu Kecamatan sebagai indikator penelitian. Berdasarkan penelitian yang telah dilakukan dengan berbagai sumber data penelitian ini, dapat disimpulkan bahwa Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kecamatan Tenayan Raya dapat dikatakan belum terlaksana dengan baik. Hal ini terlihat dari sikap pegawai yang kurang disiplin, waktu pelayanan yang masih belum tepat waktu, prosedur pelayanan yang sedikit berbelit-belit, sarana/prasarana pendukung yang belum terlaksana, dan ditemukannya pelaksana teknis PATEN yang belum melaksanakan sepenuhnya kewajibannya sebagai pelaksana pelayanan. Sedangkan faktor penghambatnya adalah faktor Sumber Daya Manusia, ketidakpastian waktu pelayanan, serta sarana dan prasarana yang belum terlaksana.

References

Muslim and Larbiel Hadi. 2020. Public Service: Concept, Innovation &; Spirit of Anti Corruption. Pekanbaru: Educational Creations.

Hardiansyah. 2011, Quality of Public Services, Concepts, Dimensions, Indicators and Implementation. Yokyakarta: GAVA MEDIA.

Muhammad Fitri Rahmadana, et al. 2020. Public Service. E-book: Foundations We Write.

Ahdhan, Blessing of Dedis. 2014. "Implementation of Law Number 25 of 2009 concerning Public Services at the Paser Regency Population and Civil Registration Office." 2(2): 2185–99

Amnurita, Febyola. 2021. "Analysis of sub-district integrated administrative services (patents) in the handsome sub-district of Pekanbaru city." 2.

Donna Eriza Kharisma. 2019. "Implementation of Law Number 25 of 2009 concerning Public Services in the Perspective of Fiqh Siyasah." 2.

Firlena, Dila, and Amni Z Rahman. 2010. "Implementation of Kecamatan Integrated Administration Services (PATEN) in Bergas District, Semarang Regency." : 1–11.

Ganang Qory Alfana. 2017. "Implementation of integrated sub-district administrative services (patents) in gunungpati sub-district, semarang city."

Handrina, Emi. 2021. "Kecamatan Integrated Administration Service (PATEN) (Study at the Aur Birugo Tigo sub-district office in Bukittinggi City)." 3(1): 43–52.

Mahendra Kusuma, SH, MH. 2009. "Implementation of Law Number 25 of 2009 concerning Public Services in Sukabangun Village." : 19–32.

Padil', Rahman Al'. 2016. "Implementation of the Subdistrict Integrated Administration Service System (PATEN) in Luis Induk District, Nunukan Regency." 4(1): 442–54.

Primary, Gilang Ryan. 2021. "Implementation of Basic Education Learning Policy During the Covid-19 Pandemic." 19.

Yayat Rukayat. 2017. "Quality of public services in population administration in Pasirjambu sub-district." (2): 56–65.

Public Service Act. (Law of the Republic of Indonesia No. 25 of 2009)

Minister of Home Affairs Regulation Number 4 of 2010 concerning guidelines for Integrated Administration Services of the DistrictRegulation of the Mayor of Pekanbaru Number 273 of 2017 concerning the Integrated Administration Service System in the District of Pekanbaru City

Decree of the Minister of State Apparatus Empowerment No. 63 of 2003 concerning General Guidelines for the Implementation of Public Services

Downloads

Published

10-02-2024

How to Cite

Chandra, P. S. (2024). Implementation of Integrated District Administration Service (Patent) Policy on Public Services at Local Government Offices. Jurnal Pendidikan Tambusai, 8(1), 7928–7934. https://doi.org/10.31004/jptam.v8i1.13588

Issue

Vol. 8 No. 1 (2024): April 2024

Section

Articles of Research

Citation Check

License

Copyright (c) 2024 Pivit Septiary Chandra

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).