Bagaimana Tingkat Kepuasan dan Hambatan Penggunaan Media Pembelajaran Online Tuweb pada Mahasiswa Universitas Terbuka Surakarta

Isman  Suharto; Djoko Sri  Bimo; Muhrom Ali  Rozai

doi:10.31004/jptam.v7i1.5827

Authors

Isman Suharto Fakultas Keguruan dan Ilmu Pendidikan, Universitas Terbuka, Indonesia
Djoko Sri Bimo Fakultas Keguruan dan Ilmu Pendidikan, Universitas Terbuka, Indonesia
Muhrom Ali Rozai Fakultas Ekonomi dan Bisnis, Universitas Islam Negeri Raden Mas Said Surakarta, Indonesia

DOI:

https://doi.org/10.31004/jptam.v7i1.5827

Keywords:

Tuweb, Online, Teknologi, Pembelajaran

Abstract

Tujuan penelitian adalalah untuk mengetahui faktor apa saja yang dapat mempengaruhi tingkat kepuasan mahasiswa, layanan dan hambatan-hambatan proses pembelajaran dengan media tuweb. Desain/Metodologi penelitian ini adalah mahasiswa UPBJJ UT Surakarta dengan pembelajaran dilakukan dengan online berbasis tuweb, dieksplorasi kuesioner model Likert, observasi, dan dokumentasi sebagai metode pengumpulan datanya. Analisis yang digunakan adalah analisis kualitaatif dengan analisis deskriptif untuk membuktikan media pembelajaran onlien berbasisi tuweb sudah valid. Pengolahan data dilakukan dengan menggunakan persentase. Temuan pada tahap perencanaan dan pelaksanaan pembelajaran berbasisi tuweb sudah baik, namun masih terdapat permasalahan berkaitan dengan kemampuan tutor dalam pengunaan media tuweb sebagai alat pembelajaran dan permasalahan kuota data mahasiswa dan jaringan saat perlangusngnya pembelajaran tuweb. Pada tahap proses pembelajaran tutor dalam meberikan materi tidak update, materi tambahan diluar modul tidak diberikan tutor dan kurangnya penugasan dan feedback yang di terima oleh mahasiswa. Keterbatasan sulitnya mengendalikan responden karena responden berada di bebarapa kota yang memilki karekateristik yang berbeda dan tutor yang mengampu masing-maisng daerah/kelompk belajar berbeda, sehingga persepsi mahasiswa juga akan berbeda. Penelitian ini menggunakan kuesioner dan wawancara terbatas, sehingga untuk mendapatkan informasi yang mendalam kurang efektif, sehingga untuk penelitian selanjutnya dapat menggunakan metode eksperimen untuk menghindari bias persepsi dan ditambah degan wawancara secara mendalam

References

Abubakar, M., & Tsuraya, A. S. (2021). Investigating Students’ Eyesights in the Utilization of Platforms in Learning ESP During the Covid-19 Pandemic. SELTICS, 4(1), 1-16.

Abidah, A., Hidaayatullaah, H. N., Simamora, R. M., Fehabutar, D., & Mutakinati, L. (2020). The impact of covid-19 to indonesian education and its relation to the philosophy of “merdeka belajar”. Studies in Philosophy of Science and Education, 1(1), 38-49.

Amin, F. M., & Sundari, H. (2020). EFL students’ preferences on digital platforms during emergency remote teaching: Video Conference, LMS, or Messenger Application?. Studies in English Language and Education, 7(2), 362-378.

Anderson, T. (2008). The Theory and Practice of Online Learning. Second Edition. AU Press Canada. Athbasca University.

Driscoll, M. (2002). How people learn (and what technology might have to do with it). ERIC Clearinghouse on Information and Technology Syracuse, NY.

Feldman, R., Zucker, D. (2002). Teaching and Learning Online –Communication, Community, and Assessment. University of Massachusetts.

Febrianto, P. T., Mas' udah, S., & Megasari, L. A. (2020). lmplementation of Online Learning during The Covid-19 Pandemic on Madura lsland, lndonesia. lnternational Joumal of Learning, Teaching and Educational Research, 19(8), 233-254.

Ferreira, A., & Santoso, A. (2008). Do students’ perceptions matter? A study of the effect of students’ perceptions on academic performance. Accounting & Finance, 48(2), 209-231.

Golladay, R. M., Prybutok, V. R., & Huff, R. A. (2000). Critical success factors for the online learner. Journal of Computer Information Systems, 40(4), 69-71.

Gikas, J., & Grant, M. M. (2013). Mobile computing devices in higher education: Student perspectives on learning with cellphones, smartphones & social media. Internet and Higher Education . https://doi.org/10.1016/j.iheduc.2013.06.002

Handayani, T., Khasanah, H. N., & Yoshinta, R. (2020). Pendampingan Belajar Di Rumah Bagi Siswa Sekolah Dasar Terdampak Covid-19. ABDIPRAJA (Jurnal Pengabdian Kepada Masyarakat), 1(1), 107. https://doi.org/10.31002/abdipraja.v1i1.3209

I Kadek dan I dewa (2014) E-Learning berbasis moodle. Yogyakarta. Graha ilmu

Irawan, Handi. (2002). 10 Prinsip Kepuasan Pelanggan. Jakarta: Elex Media Komputindo

Johnston, J., Killion, J., & Oomen, J. (2005). Student satisfaction in the virtual classroom. The Internet Journal of Allied Health Sciences and Practice. 3. at http://ijahsp.nova.edu/articles/vol3num2/Johnston%20-%20Printer%20Version.pdf

Kenneth. (2010). Intranet Entranet Examination System of Liceo de Cagayan University. Advancing Information Technology Research, Vol. 1 Maret 2010-84.

Korucu, A. T., & Alkan, A. (2011). Differences between m-learning (mobile learning) and e- learning, basic terminology and usage of m-learning in education. Procedia - Social and Behavioral Sciences. https://doi.org/10.1016/j.sbspro.2011.04.029

Kumar, V., & Nanda, P. (2018). Social Media in Higher Education. International Journal of Information and Communication Technology Education https://doi.org/10.4018/ijicte.2019010107

Koohang, A. & Durante, A. (2003). Learners’ perceptions toward the web-based distance learning activities/assignments portion of an undergraduate hybrid instructional model. Journal of InformationalTechnology Education 2, 105-113. Available at http://jite.org/documents/Vol2/v2p105-113-78.pdf

Kulal, A., & Nayak, A. (2020). A study on perception of teachers and students toward online classes in Dakshina Kannada and Udupi District. Asian Association of Open Universities Journal. https://doi.org/10.1108/aaouj-07-2020-0047

Luis Olsina, e. a. (2002). Book Web Quality. Springer , 10.1007/3-540-28218- 1_4, Pages 109-142.

Lupiyoadi, Rambat. (2001). Manajemen Pemasaran Jasa, Teori dan Praktek. Edisi Pertama. Jakarta: Salemba Empat. Darmadi. (2000). Mari Bangkit Membangun Kepuasan Pelanggan. Swasembada. Vol. 16, No. 18.

Marc, J. R. (2007). Book review: e-learning strategies for delivering knowledge in the digital age. Internet and Higher Education, 5, 185-188. Retrieved from https://doi.org/10.1002/pfi.4140410512

Mulyadi, D. (2018, July). EFL Student Teachers’ Perception and Challenges toward Online Platforms in Language Pedagogy. In English Language and Literature International Conference (ELLiC) Proceedings (Vol. 2, pp. 321-323).

Mannong, A. B. M. (2020). The Students’eyesight: The Effectiveness Of Learning-Based Applications On Elt In Pandemic Era. Eternal (English, Teaching, Learning, and Research Journal), 6(2), 394-407.

Mulyana, M., Rainanto, B. H., Astrini, D., & Puspitasari, R. (2020). Persepsi Mahasiswa Atas Penggunaan Aplikasi Perkuliahan Daring Saat Wabah Covid-19. JAS-PT (Jurnal Analisis Sistem Pendidikan Tinggi Indonesia), 4(1), 47-56.

Moore, J. L., Dickson-Deane, C., & Galyen, K. (2011). E-Learning, online learning, and distance learning environments: Are they the same? Internet and Higher Education .https://doi.org/10.1016/j.iheduc.2010.10.001

Moenir. (2006). Manajemen Pelayanan Umum di Indonesia. Jakarta :PT. Bumi Aksara.

Nugraha, S. A., Sudiatmi, T., & Suswandari, M. (2020). Studi Pengaruh Daring Learning terhadap Hasil Belajar Matematika Kelas IV. Jurnal Inovasi Penelitian, 1(3), 265-276. Google Scholar

O'Leary, P.F., & Quinlan, T.J. (2007. Learner-instructor telephone interaction : effectson satisfaction and achievement of online students. The American Journal of Distance Education, 21(3), 133-143

Pujilestari, Y. (2020). Dampak positif pembelajaran online dalam sistem pendidikan Indonesia pasca pandemi covid-19. Adalah, 4(1).

Rasmitadila, Aliyyah, R. R., Rachmadtullah, R., Samsudin, A., Syaodih, E., Nurtanto, M., & Tambunan, A. R. S. (2020). The perceptions of primary school teachers of online learning during the covid-19 pandemic period: A case study in Indonesia. Journal of Ethnic and Cultural Studies. https://doi.org/10.29333/ejecs/388

Rahayu, R. P., & Wirza, Y. (2020). Teachers’ Perception of Online Learning during Pandemic Covid-19. Jurnal Penelitian Pendidikan, 20(3), 392–406.

Rahman, K. (2020). Learning Amid Crisis: Efl Students’perception On Online Learning During Covid-19 Outbreak. Eternal (English, Teaching, Learning, and Research Journal), 6(2), 179-194.

Sari, R. P., Tusyantari, N. B., & Suswandari, M. (2021). Dampak Pembelajaran Daring Bagi Siswa Sekolah Dasar Selama COVID-19. Prima Magistra: Jurnal Ilmiah Kependidikan, 2(1), 9-15.

Smart, K. L., & Cappel, J. J. (2006). Students’ perceptions of online learning: A comparative study. Journal of Information Technology Education: Research, 5(1), 201-219.

Sweeney, J.C., & Ingram. D. (2001). A comparison of traditional and web-based tutorials in marketing education: an exploratory study. Journal of Marketing Education, 23(1), page: 55-61.

Sihombing, Danton. (2003). Tipografi Dalam Desain Grafis. Jakarta: PT. Gramedia Pustaka Utama.

Tjiptono, Fandy. (2007). Strategi Pemasaran. Edisi Kedua. Yogyakarta: Andi.

Thurmond, V.A., Wambach, K., Connors, H.R., & Frey, B.B. (2002). Evaluation of student satisfaction: determining the impact of a web based environment by controlling for student characteristics. The American Journal of Distance Education

Thurlow, Martha.; Lazarus, Sheryl S.; Albus, Debra.; & Hodgson, Jennifer. 2010. Computer-based Testing: Practices and Consideration. Synthesis Report 78: 1-4

Universitas Terbuka. (2015) Sistem Penyelenggaraan Program Non Pendas UT.

Widyaratna, Theresia; Danny; & Filicia Chandra. (2001). Analisis Kepuasan dan Loyalitas Konsumen terhadap Tingkat Penjualan di Warung Bu Kris (Studi Kasus pada Ayam Penyet sebagai Menu Unggulan Warung BuKris), Jurnal Manajemen dan Kewirausahaan, Vol. 3, no. 2, September 2001, p. 85-95.

Zaharah, Z., Kirilova, G. I., & Windarti, A. (2020). Impact of corona virus outbreak towards teaching and learning activities in Indonesia. SALAM: Jurnal Sosial dan Budaya Syar-i, 7(3), 269-282.

Zhang, D., Zhao, J. L., Zhou, L., & Nunamaker, J. F. (2004). Can e-learning replace classroom learning? Communications of the ACM. ttps://doi.org/10.1145/986213.986216

https://news.detik.com/berita/d-5124573/3-dampak-negatif-sekolah-online-untuk-jangka-panjang-versi-menteri-nadiem/2 diunduh 30 Januari 202

https://covid19.go.id diunduh 30 Januari 2021

https://covid19.who.int/table tanggal 29 Januari 2021