Anteseden dan Konsekuensi dari Consumer Brand Engagement
DOI:
https://doi.org/10.31004/jptam.v7i2.9266Keywords:
Entertainment, Interaction, Customization, Electronic Word of Mouth (EWOM), Trendiness, Consumer Brand Engagement, Brand ImageAbstract
Penelitian ini memiliki tujuan untuk menganalisis pengaruh Entertainment, Customisation, Interaction, Electronic Word of Mouth (EWOM), dan Trendiness, terhadap Consumer Brand Engagement dan Consumer Brand Engagement terhadap Brand Image. Sebanyak 360 responden dikumpulkan dengan menyebarkan kuesioner secara online. Perangkat lunak Structural Equation Model (SEM) dan AMOS 24 digunakan sebagai teknik analisis data. Purposive sampling adalah pendekatan yang diterapkan. Hasil penelitian ini menunjukkan bahwa Entertainment berpengaruh terhadap Consumer Brand engagement, Customisation berpengaruh terhadap Consumer Brand Engagement, Interaction berpengaruh terhadap Consumer Brand Engagement, Electronic Word of Mouth (EWOM) berpengaruh terhadap Consumer Brand Engagement, Trendiness berpengaruh terhadap Consumer Brand Engagementt, Consumer Brand Engagement berpengaruh terhadap Brand Image.
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