Pengaruh Artificial Intelligence Awareness dan Servant Leadership terhadap Work Engagement yang Dimediasi oleh Job Crafting

Authors

  • Devi Novgian Permata Sari Universitas Trisakti , Indonesia
  • Salma Syifa Muslimat Universitas Al-Azhar Kairo , Indonesia
  • Netania Emilisa Universitas Trisakti , Indonesia

DOI:

https://doi.org/10.31004/jptam.v7i3.11681

Keywords:

AI Awareness, Servant Leadership, Job Crafting, Work Engagement

Abstract

Penelitian ini bertujuan untuk menguji dan menganalisis peran AI awareness, job crafting, dan servant leadership terhadap work engagement serta peran mediasi dari variabel job crafting yang memediasi pengaruh antara AI awareness dan servant leadership terhadap work engagement pada karyawan yang pernah atau sedang bekerja di Kopi Kenangan. Sampel yang digunakan dalam penelitian ini berjumlah 185 responden. Teknik pengambilan sampel yang digunakan adalah purposive sampling. Data dianalisis dengan menggunakan metode Structural Equation Model (SEM). Hasil penelitian ini adalah: (1) AI awareness tidak berpengaruh positif terhadap job crafting, (2) servant leadership berpengaruh positif terhadap job crafting, (3) job crafting berpengaruh positif terhadap work engagement, (4) AI awareness berpengaruh positif terhadap work engagement, (5) servant leadership berpengaruh positif terhadap work engagement, (6) job crafting memediasi pengaruh negatif AI awareness terhadap work engagement, dan (7) job crafting memediasi pengaruh positif servant leadership terhadap work engagement.

References

Al-Azab, M. R., & Al-Romeedy, B. S. (2023). Servant leadership and tourism businesses’ outcomes: a multiple mediation model. Tourism Review. https://doi.org/10.1108/TR-11-2022-0538

Asbari, M., Purwanto, A., Agung Nugroho, Y., Agung Ali Fikri, M., Fauji, A., Wahid Imam Shobihi, A., Hulu, P., Sudiyono, R., Agistiawati, E., Rahma Dewi, W., Tinggi Ilmu Ekonomi Insan Pembangunan, S., & Insan Pembangunan, S. (2020). The Role of Transformational Leadership, Organizational Learning and Structure on Innovation Capacity: Evidence from Indonesia Private Schools. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 378–397. https://ummaspul.e-journal.id/Edupsycouns/article/view/499

Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://www.academia.edu/45641898/Job_Demands_Resources_Theory_Taking_Stock_and_Looking_Forward

Berger, K., Verrelst, J., Féret, J. B., Hank, T., Wocher, M., Mauser, W., & Camps-Valls, G. (2020). Retrieval of aboveground crop nitrogen content with a hybrid machine learning method. International Journal of Applied Earth Observation and Geoinformation, 92, 102174. https://doi.org/10.1016/J.JAG.2020.102174

Brougham, D., & Haar, J. (2018). Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA): Employees’ perceptions of our future workplace. Journal of Management & Organization, 24(2), 239–257. https://doi.org/10.1017/JMO.2016.55

Clercq, D. De, Bouckenooghe, D., Raja, U., & Matsyborska, G. (2014). Servant Leadership and Work Engagement: The Contingency Effects of Leader–Follower Social Capital. Human Resource Development Quarterly, 25(2), 183–212. https://www.academia.edu/28935019/Servant_Leadership_and_Work_Engagement_The_Contingency_Effects_of_Leader_Follower_Social_Capital

Coetzer, M. F., Bussin, M. H. R., & Geldenhuys, M. (2017). Servant leadership and work-related well-being in a construction company. SA Journal of Industrial Psychology, 43(1). https://doi.org/10.4102/SAJIP.V43I0.1478

Ding, L. (2021b). Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: a micro-level case. International Journal of Contemporary Hospitality Management, 33(9), 2950–2969. https://doi.org/10.1108/IJCHM-09-2020-1038/FULL/XML

Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/J.LEAQUA.2018.07.004

Ge, W. P., Miyawaki, A., Gage, F. H., Jan, Y. N., & Jan, L. Y. (2012). Local generation of glia is a major astrocyte source in postnatal cortex. Nature, 484(7394), 376–380. https://doi.org/10.1038/NATURE10959

Gordon, H. J., Demerouti, E., & Le Blanc, P. M. (2017). Individual job redesign: job crafting interventions in healthcare. Journal of Vocational Behavior, 104, 98–114. https://doi.org/10.1016/j.jvb.2017.07.002

Guo, Y., & Hou, X. (2022). The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work. International Journal of Contemporary Hospitality Management, 34(5), 1649–1667. https://doi.org/10.1108/IJCHM-09-2021-1082/FULL/XML

Haddud, A., Dugger, J., & Gill, P. (2016, November). (PDF) Exploring the Impact of Internal Social Media Usage on Employee Engagement. Research Gate. https://www.researchgate.net/publication/311285834_Exploring_the_Impact_of_Internal_Social_Media_Usage_on_Employee_Engagement

He, C., Teng, R., & Song, J. (2023). Linking employees’ challenge-hindrance appraisals toward AI to service performance: the influences of job crafting, job insecurity and AI knowledge. International Journal of Contemporary Hospitality Management, ahead-of-print(ahead-of-print). https://doi.org/10.1108/IJCHM-07-2022-0848/FULL/XML

Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do Ethical, Authentic, and Servant Leadership Explain Variance Above and Beyond Transformational Leadership? A Meta-Analysis. Journal of Management, 44(2), 501–529. https://doi.org/10.1177/0149206316665461

Hughes, C., Robert, L., Frady, K., & Arroyos A. (2019). Artificial Intelligence, Employee Engagement, Fairness, and Job Outcomes. https://doi.org/10.1108/978-1-78973

Ivanov, D., Tsipoulanidis, A., & Schönberger, J. (2019). Global Supply Chain and Operations Management. Springer Texts in Business and Economics. https://doi.org/10.1007/978-3-319-94313-8

Keating, T. (2022). Nuclear remains: For a speculative empirical approach. Speculative Geographies: Ethics, Technologies, Aesthetics, 173–186. https://doi.org/10.1007/978-981-19-0691-6_11

Kuijpers, E., Kooij, D. T. A. M., & van Woerkom, M. (2020). Align your job with yourself: The relationship between a job crafting intervention and work engagement, and the role of workload. Journal of Occupational Health Psychology, 25(1), 1–16. https://doi.org/10.1037/OCP0000175

Liang, X., Guo, G., Shu, L., Gong, Q., & Luo, P. (2022). Investigating the double-edged sword effect of AI awareness on employee’s service innovative behavior. Tourism Management, 92. https://doi.org/10.1016/J.TOURMAN.2022.104564

Liden, R. C., Wayne, S. J., Liao, C., & Meuser, J. D. (2014). Servant leadership and serving culture: Influence on individual and unit performance. Academy of Management Journal, 57(5), 1434–1452. https://doi.org/10.5465/AMJ.2013.0034

Nagy, S., & Hajdú, N. (2021). Consumer Acceptance of the Use of Artificial Intelligence in Online Shopping: Evidence From Hungary. Amfiteatru Economic, 23(56), 1–1. https://doi.org/10.24818/EA/2021/56/155

Ozturk, A., Karatepe, O. M., & Okumus, F. (2021). The effect of servant leadership on hotel employees’ behavioral consequences: Work engagement versus job satisfaction. International Journal of Hospitality Management, 97, 102994. https://doi.org/10.1016/J.IJHM.2021.102994

Rahman, M. S., Bag, S., Gupta, S., & Sivarajah, U. (2023). Technology readiness of B2B firms and AI-based customer relationship management capability for enhancing social sustainability performance. Journal of Business Research, 156, 113525. https://doi.org/10.1016/J.JBUSRES.2022.113525

Ramadhana, M. A., & Hussein, A. S. (2022). PENGARUH PENGGUNAAN ARTIFICIAL INTELLIGENCE TERHADAP CUSTOMER LOYATY DENGAN CITRA MEREK SEBAGAI VARIABEL MEDIASI. Jurnal Manajemen Pemasaran Dan Perilaku Konsumen, 1(4), 522–531. https://jmppk.ub.ac.id/index.php/jmppk/article/view/84

Schneider, S., Beege, M., Nebel, S., & Rey, G. D. (2018). A meta-analysis of how signaling affects learning with media. Educational Research Review, 23, 1–24. https://doi.org/10.1016/J.EDUREV.2017.11.001

Tims, M., Bakker, A. B., & Derks, D. (2013). The impact of job crafting on job demands, job resources, and well-being. Journal of Occupational Health Psychology, 18(2), 230–240. https://doi.org/10.1037/A0032141

Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research, 81, 102883. https://doi.org/10.1016/J.ANNALS.2020.102883

Uma Sekaran dan Roger Bougie. (2017). An easy way to help students learn, collaborate, and grow. www.wileypluslearningspace.com

Van Dierendonck, D., & Nuijten, I. (2011). The Servant Leadership Survey: Development and Validation of a Multidimensional Measure. Journal of Business and Psychology, 26(3), 249–267. https://doi.org/10.1007/S10869-010-9194-1

van Hooff, M. L. M., & van Hooft, E. A. J. (2016). Work-related boredom and depressed mood from a daily perspective: the moderating roles of work centrality and need satisfaction. Work and Stress, 30(3), 209–227. https://doi.org/10.1080/02678373.2016.1206151

Van Wingerden, J., & Poell, R. F. (2017). Employees’ perceived opportunities to craft and in-role performance: The mediating role of job crafting and work engagement. Frontiers in Psychology, 8(OCT), 283376. https://doi.org/10.3389/FPSYG.2017.01876/BIBTEX

Wijayati, D. T., Rahman, Z., Fahrullah, A., Rahman, M. F. W., Arifah, I. D. C., & Kautsar, A. (2022). A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership. International Journal of Manpower, 43(2), 486–512. https://doi.org/10.1108/IJM-07-2021-0423/FULL/XML

Wrzesniewski, A., Lobuglio, N., Dutton, J. E., & Berg, J. M. (2013). Job crafting and cultivating positive meaning and identity in work. Advances in Positive Organizational Psychology, 1, 281–302. https://doi.org/10.1108/S2046-410X(2013)0000001015

Yan, C. H., Ni, J. J., Chien, Y. Y., & Lo, C. F. (2021). Does workplace friendship promote or hinder hotel employees’ work engagement? The role of role ambiguity. Journal of Hospitality and Tourism Management, 46, 205–214. https://doi.org/10.1016/J.JHTM.2020.12.009

Downloads

Published

20-12-2023

How to Cite

Sari, D. N. P., Muslimat, S. S., & Emilisa, N. (2023). Pengaruh Artificial Intelligence Awareness dan Servant Leadership terhadap Work Engagement yang Dimediasi oleh Job Crafting. Jurnal Pendidikan Tambusai, 7(3), 29238–29256. https://doi.org/10.31004/jptam.v7i3.11681

Issue

Vol. 7 No. 3 (2023): Desember 2023

Section

Articles of Research

Citation Check

License

Copyright (c) 2023 Devi Novgian Permata Sari

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).