Pengaruh Antara Feedback Monitoring dan Knowledge Sharing Among Peers terhadap Employee Service Performance yang Dimediasi oleh Employee Creativity

Authors

  • Tiara Salsabila Universitas Trisakti , Indonesia
  • Syifa Hasan Universitas Al-Azhar Kairo, Indonesia
  • Netania Emilisa Universitas Trisakti , Indonesia

DOI:

https://doi.org/10.31004/jptam.v7i3.11682

Keywords:

Feedback Monitoring, Employee Creativity, Knowledge Sharing Among Peers, Employee Service Performance

Abstract

Penelitian ini bertujuan untuk menguji dan menganalisis peran feedback monitoring, knowledge sharing among peers, dan employee creativity terhadap employee service performance serta peran mediasi dari variabel employee creativity yang memediasi pengaruh antara feedback monitoring dan knowledge sharing among peers terhadap employee creativity pada karyawan logistik di Cipayung, Jakarta Timur. Sampel yang digunakan dalam penelitian ini berjumlah 150 responden. Teknik pengambilan sampel yang digunakan adalah purposive sampling. Data dianalisis dengan menggunakan metode Structural Equation Model (SEM). Hasil penelitian ini adalah: (1) feedback monitoring tidak berpengaruh positif terhadap employee creativity, (2) knowledge sharing among peers berpengaruh positif terhadap employee creativity, (3) employee creativity berpengaruh positif terhadap employee service performance, (4) feedback monitoring tidak berpengaruh positif terhadap employee service performance, (5) knowledge sharing among peers berpengaruh positif terhadap employee service performance, (6) employee creativity tidak memediasi pengaruh positif feedback monitoring terhadap employee service performance, dan (7) employee creativity memediasi pengaruh positif knowledge sharing among peers terhadap employee service performance.

References

Ajoke, A. F., Iortimbir, A. I., Omotayo, O. O., Ismail, M. Y., & Taiwo, O. G. (2022). An Assessment of Knowledge Sharing on Employee Performance: A Study of Kwara State Internal Revenue Service. Kardan Journal of Economics and Manangement Sciences, 5(1), 116–136. https://doi.org/10.31841/kjems.2022.114

Alshuaibi, A. S., Akhtar, M. A., Bajaj, G., & Chatterjee, R. (2020). Does Organisational Commitment Mediate the Relationship Between Communication Satisfaction and Employee Turnover Intention? International Journal of Innovation, Creativity and Change, 13(9). www.ijicc.net

Anseel, F., Beatty, A. S., Shen, W., Lievens, F., & Sackett, P. R. (2013). How Are We Doing After 30 Years? A Meta-Analytic Review of the Antecedents and Outcomes of Feedback-Seeking Behavior. Journal of Management, 41(1), 318–348. https://doi.org/10.1177/0149206313484521

Auliasari, F., & Eniestama, D. (2022). Peran core self-evaluation terhadap employee creativity dimediasi knowledge sharing pada architectural employee. Psychological Journal: Science and Practice, 10(2), 85–90. https://doi.org/10.22219/pjsp.v2i1.21417

Baharsyah, A. R., & Nugrohoseno, D. (2021). PENGARUH EMPLOYEE ENGAGEMENT TERHADAP JOB PERFORMANCE MELALUI CREATIVITY SEBAGAI VARIABEL MEDIASI. Jurnal Ilmu Manajemen, 9(3).

Bavik, Y. L., Tang, P. M., Shao, R., & Lam, L. W. (2017). Ethical leadership and employee knowledge sharing: Exploring dual-mediation paths. Leadership Quarterly. https://doi.org/10.1016/j.leaqua.2017.05.006

Bodla, A. A., Tang, N., Jiang, W., & Tian, L. (2018). Diversity and creativity in cross-national teams: The role of team knowledge sharing and inclusive climate. Journal of Management and Organization, 24(5), 711–729. https://doi.org/10.1017/jmo.2016.34

Carmeli, A., Gelbard, R., & Reiter-Palmon, R. (2013). Leadership, Creative Problem-Solving Capacity, and Creative Performance: The Importance of Knowledge Sharing. Human Resource Management, 52(1), 95–122. https://doi.org/10.1002/hrm.21514

Chandrika, C., & Setyawati, I. (2023). The Influence of Ethical Leadership, Creative Work Climate, and Self-Efficacy on Employee Performance with Knowledge Sharing as an Intervening Variable. 03(10). https://ijssr.ridwaninstitute.co.id/

Chukwudi, K., Bolodeoku, B., & Okpalaoka, C. (2022). The Impact of Monitoring and Evaluation of Learning and Development Outcomes on Employee Productivity. Academy of Strategic Management Journal, 21(3), 1–15. https://www.researchgate.net/publication/369013981

Databoks. (2019). Databoks. https://databoks.katadata.co.id/datapublish/2019/03/08/di-tingkat-asean-daya-saing-logistik-indonesia-peringkat-ke-5

Deng, M., & Zhu, J. (2023). The impact of enterprise social media usage on employee creativity: a self-regulation perspective. Industrial Management and Data Systems, 123(9), 2378–2396. https://doi.org/10.1108/IMDS-09-2022-0546

De Stobbeleir, K. E. M., Ashford, S. J., & Buyens, D. (2011). Self-regulation of creativity at work: The role of feedback-seeking behavior in creative performance. Academy of Management Journal, 54(4), 811–831. https://doi.org/10.5465/AMJ.2011.64870144

Dong, Y., Bartol, K. M., Zhang, Z. X., & Li, C. (2016). Enhancing employee creativity via individual skill development and team knowledge sharing: Influences of dual-focused transformational leadership. Journal of Organizational Behavior. https://doi.org/10.1002/job.2134

Doronin, D., Lei, S., & HAMAD HASSAN, S. S. (2022). Mediation Effect of Knowledge Sharing Quality on Employee Creativity. International Business Research, 15(2). https://doi.org/10.5539/ibr.v15n2p75

Evraire, L. E., Dozois, D. J. A., Psych, C., Ludmer, J. A., & Dozois, J. A. (2014). THE INFLUENCE OF PRIMING ATTACHMENT STYLES ON EXCESSIVE REASSURANCE SEEKING AND NEGATIVE FEEDBACK SEEKING IN DEPRESSION. Journal of Social and Clinical Psychology, 33(4), 295–318.

Fischer, C., Malycha, C. P., & Schafmann, E. (2019). The influence of intrinsic motivation and synergistic extrinsic motivators on creativity and innovation. Frontiers in Psychology, 10. https://doi.org/10.3389/fpsyg.2019.00137

Fonkeng Celine. (2018). EFFECTS OF JOB-STRESS ON EMPLOYEE PERFORMANCE IN AN ENTERPRISE. Business Management, 28.

Fraihat, A., Alsakarneh, A., Issa al zoubi, M., & Walid Al-Smadi, A. (2023). INFLUENCE HIGH PERFORMANCE WORK SYSTEM ON EMPLOYEE CREATIVITY: THE MEDIATING ROLE KNOWLEDGE SHARING. Eur. Chem. Bull, 12(1), 1023–1035. https://doi.org/10.31838/ecb/2023.12.s1.107

Hu, L., & Randel, A. E. (2014). Knowledge Sharing in Teams: Social Capital, Extrinsic Incentives, and Team Innovation. Group and Organization Management, 1–31. https://doi.org/10.1177/1059601114520969

Janssen, S., Tahitu, J., van Vuuren, M., & de Jong, M. D. T. (2018). Coworkers’ Perspectives on Mentoring Relationships. Group and Organization Management, 43(2), 245–272. https://doi.org/10.1177/1059601116669641

Kalra, A., Itani, O. S., & Sun, S. (2023). “Turning role conflict into performance”: assessing the moderating role of self-monitoring, manager trust and manager identification. Journal of Service Theory and Practice. https://doi.org/10.1108/JSTP-08-2022-0163

Khan, A. A., Abbasi, S. O. B. H., Waseem, R. M., Ayaz, M., & Ijaz, M. (2016). Impact of Training and Development of Employees on Employee Performance through Job Satisfaction: A Study of Telecom Sector of Pakistan. Business Management and Strategy, 7(1). https://doi.org/10.5296/bms.v7i1.9024

Kim, Y. J., & Kim, J. (2020). Is Negative Feedback Good or Bad for Creativity? The Role of the Direction of Feedback Flow. Academy of Management. https://www.researchgate.net/publication/326300881

Lam, L. W., Peng, K. Z., Wong, C. S., & Lau, D. C. (2015). Is More Feedback Seeking Always Better? Leader-Member Exchange Moderates the Relationship Between Feedback-Seeking Behavior and Performance. Journal of Management, 1–23. https://doi.org/10.1177/0149206315581661

Lan, J., Huo, Y., Cai, Z., Wong, C. S., Chen, Z., & Lam, W. (2020). Uncovering the impact of triadic relationships within a team on job performance: an application of balance theory in predicting feedback-seeking behaviour. Journal of Occupational and Organizational Psychology. https://doi.org/10.1111/joop.12310

Lim, W. M. (2016). Creativity and sustainability in hospitality and tourism. Tourism Management Perspectives, 18, 161–167. https://doi.org/10.1016/j.tmp.2016.02.001

Niemann, J., Wisse, B., Rus, D., Van Yperen, N. W., & Sassenberg, K. (2015). When uncertainty counteracts feedback seeking: The effects of interpersonal uncertainty and power on direct feedback seeking. European Journal of Work and Organizational Psychology, 24(2), 211–224. https://doi.org/10.1080/1359432X.2013.871260

Odunlami, S. (2022). Supportive Supervision and Employee Performance in a State Internal Revenue Service in Nigeria. Ife Social Sciences Review, 30(2), 64–76. https://www.researchgate.net/publication/366850329

Perdomo, E., Villarreal, R., Aguilera, R. T., Thierry-Aguilera, R., Krejci, C., Rainer, J., & Burgos, D. (2023). The impact of logistics performance on the achievement of the UN Sustainable Development Goal 2: Zero hunger. https://doi.org/10.31235/osf.io/3ykgx

Rabbani, M., & Alavi, S. B. (2023). Does Feedback Seeking Always Improve Performance? Investigating the Roles of Feedback Seeking Content and Frequency in Determining Goal Achievement and Behavior-Related Performance. Foundations of Management, 15(1). https://doi.org/10.2478/fman-2023-0001

Rahayu, S. A., & Emilisa, N. (2023). PENGARUH EMPLOYEE PARTICIPATION IN THE DECISION-MAKING DAN BENEVOLENT LEADERSHIP TERHADAP ORGANIZATIONAL COMMITMENT BEHAVIOUR YANG DIMEDIASI OLEH AFFECTIVE COMMITMENT TERHADAP KARYAWAN H&M DI JAKARTA. Jurnal Multidisiplin Indonesia, 2(2). https://doi.org/10.58344/jmi.v2i2.166

Raza, E., Sabaruddin, L. O., & Komala, A. L. (2020). Manfaat dan Dampak Digitalisasi Logistik di Era Industri 4.0. Jurnal Logistik Indonesia, 4(1), 49–63. http://ojs.stiami.ac.id

Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23, 717–725. https://doi.org/10.1016/s2212-5671(15)00524-9

Shin, S. J., Kim, T. Y., Lee, J. Y., & Bian, L. (2012). Cognitive team diversity and individual team member creativity: A cross-level interaction. Academy of Management Journal, 55(1), 197–212. https://doi.org/10.5465/amj.2010.0270

Singh, I., Arulsamy, S., Kumar, S., Panchal, J., & Bajaj, K. (2023). Employee Training and Development Enhancing Employee Performance – A Study. Samdarshi, 16(3). https://www.researchgate.net/publication/373775939

Stevens, F. G., Plaut, V. C., & Sanchez-Burks, J. (2008). Unlocking the benefits of diversity: All-inclusive multiculturalism and positive organizational change. Journal of Applied Behavioral Science, 44(1), 116–133. https://doi.org/10.1177/0021886308314460

Supply Chain Indonesia. (2023). Supply Chain Indonesia. https://supplychainindonesia.com/logistics-performances-index-lpi-komponen-dan-metode-pengukurannya/

Suryanto, S., Hadi, S., & Subiyanto, D. (2023). Analysis of The Effect of Work Environment and Knowledge Sharing on Employee Performance in Innovative Behavior Mediation. JBTI?: Jurnal Bisnis?: Teori Dan Implementasi, 14(1), 306–322. https://doi.org/10.18196/jbti.v14i1.18804

Tarlani, T., Saraswati, S., Akliyyah, L. S., R, L. F., & Dananjaya, H. A. S. (2023). INDICATORS OF VILLAGE OWN ENTERPRISE (BUMDes) GOVERNANCE AT INDONESIA IN RESPONDING TO THE INDUSTRIAL REVOLUTION 4.0. Jurnal Pembangunan Wilayah Dan Kota, 19(3), 422–434. https://doi.org/10.14710/pwk.v19i3.41081

Thanh, B. T., & Tran, L. T. T. (2023). When leaders and peers positively facilitate creativity: the moderating role of absorptive capacity. Leadership and Organization Development Journal, 44(2), 274–290. https://doi.org/10.1108/LODJ-04-2022-0164

Tsai, K. H., & Zheng, L. li. (2021). Bridging employee curiosity and service creativity: a new lens. Journal of Service Theory and Practice. https://doi.org/10.1108/JSTP-11-2020-0262

Uma Sekaran dan Roger Bougie. (2017). An easy way to help students learn, collaborate, and grow. www.wileypluslearningspace.com

Wang, Z., Hangeldiyeva, M., Ali, A., & Guo, M. (2022). Effect of Enterprise Social Media on Employee Creativity: Social Exchange Theory Perspective. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.812490

Whitaker, B. G., & Levy, P. (2012). Linking Feedback Quality and Goal Orientation to Feedback Seeking and Job Performance. Human Performance, 25(2), 159–178. https://doi.org/10.1080/08959285.2012.658927

Wu, C. H., Parker, S. K., & de Jong, J. P. J. (2014). Feedback seeking from peers: A positive strategy for insecurely attached team-workers. Human Relations, 67(4), 441–464. https://doi.org/10.1177/0018726713496124

Ximenes, M., Supartha, W. G., Manuati Dewi, I. G. A., & Sintaasih, D. K. (2019). Entrepreneurial leadership moderating high performance work system and employee creativity on employee performance. Cogent Business and Management, 6(1). https://doi.org/10.1080/23311975.2019.1697512

Zada, S., Khan, J., Zada, M., Saeed, I., & Jun, Z. Y. (2023). Does Servant Leadership Enhance Employee Creativity and Performance? Mediating Role of Knowledge Sharing and Moderating the Role of Self-Efficacy. Journal of Organizational and End User Computing, 35(1). https://doi.org/10.4018/JOEUC.321656

Zhou, J., & Hoever, I. J. (2014). Research on Workplace Creativity: A Review and Redirection. In Annual Review of Organizational Psychology and Organizational Behavior (Vol. 1, pp. 333–359). Annual Reviews Inc. https://doi.org/10.1146/annurev-orgpsych-031413-091226

Downloads

Published

20-12-2023

How to Cite

Salsabila, T., Hasan, S., & Emilisa, N. (2023). Pengaruh Antara Feedback Monitoring dan Knowledge Sharing Among Peers terhadap Employee Service Performance yang Dimediasi oleh Employee Creativity . Jurnal Pendidikan Tambusai, 7(3), 29257–29277. https://doi.org/10.31004/jptam.v7i3.11682

Issue

Vol. 7 No. 3 (2023): Desember 2023

Section

Articles of Research

Citation Check

License

Copyright (c) 2023 Netania Emilisa

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).