The Relationship of Paramedic Attitude With The Level of Patient Satisfaction in Cendrawasih Dobo Hospital in 2020
DOI:
https://doi.org/10.31004/jptam.v5i2.1267Keywords:
midwife attitude, patient satisfactionAbstract
Understanding the wishes and desires of customers in this case the patient is an important thing that affects patient satisfaction. Satisfied patients represent a very valuable asset, if they are satisfied they will continue to use the service of their choice, and if they are not satisfied they will tell twice as much to others about their bad experience. The research objective was to determine the relationship between paramedical attitudes and patient satisfaction levels at the Cendrawasih Dobo Hospital, Aru Islands Regency in 2020. Analytical research design with a cross-sectional approach. The population is all hospitalized patients in one month, a sample of some patients who are hospitalized at Cendrawasih Hospital Dobo for at least 3 days sampling technique with purposive sampling. An instrument with a questionnaire. Spearman Rank statistical test data analysis. The results of the study were that patients who came to the MRS at Cendrawasih Hospital Dobo were 60% satisfied and 40% were dissatisfied. The conclusion is that patient satisfaction is a feeling of pleasure, individual satisfaction because of the fulfillment of expectations and desires in receiving health services.
References
Anjaryani, W.D. 2009. Objectives of Inpatients Against Nurse Services at Tugurejo Hospital Semarang, Thesis. Department of Health Promotion Human Resources Studies Postgraduate Program, Diponegoro University.
Azwar,S. 2010. Human Attitude. 2nd edition of the Student Library
Kelana. KD. 2012. Metodelogi Penelitian keperawatan. Jakarta : CV Trans Indo Media
Lestari,W.P. 2009. Analysis of Determinants of Patient Satisfaction Level. Indonesian Journal of Medicine and Health. P: 468- 544.
Notoatmojo, S. 2002. Health Research Methodology. Jakarta: Rineka Cipta.
Nursalam, 2008. Concept of Application of Nursing Research Methodology. Jakarta: Salemba Medika.
Ranggagading, 2009. Scientific journals. Overview of Patient Satisfaction with Nursing Services in the Inpatient Hospital in Years 2009
Budiastuti.2 002. Patient Satisfaction with Hospital Services. Accessed in May 2017 from http://www.patient-satisfaction-of-hospital services. Article Developmental and Social Clinical Psychology.htm
Kohn LT, Corrigan JM, Donaldson MS. (eds), 2000.Committee in Health Care Quality in America, Institute of Medicine.To err is human: Building a safer health system.National Academy Press. Washington DC
Marzaweny, Diskha, Djumilah Hadiwidjojo, Teddy Chandra. 2012. Analysis of Patient Satisfaction as a Media of the Effect of Health Service Quality on the Image of the Arifin Achmad Regional General Hospital (RSUD) Pekanbaru, Volume 10, No.3, September 2012, pp 564-573.
Marknesis T., 2009. Customer Satisfaction and Beyond, ed. I.Marknesis.Yogyakarta
Mas’ud.2009. Analysis of Customer Satisfaction Levels with Kimia Farma Jakarta Pharmacy Services Using the ServQual Method (Case Study in Three Pharmacies), Volume VI, No.2, August 2009, pp.56-74.
Mosadghrad, Ali Mohammad. 2014. Factors influencing healthcare service quaity, Volume III, No 2, July 2014, p. 77-89.
Muellr,O.,R. Hancock. R. Cregory,. 2006. Structural Equation Modeling A Second Edition Course. Information Age Publishing.
Notoatmodjo, S., 2002. Health Research Methodology. Rineka Cipta.Jakarta
Notoatmojo, S., 2003. Health Education and Behavior. Rineka
Cipta.Jakarta
Notoatmodjo, S. 2005. Health promotion theory and application, PT Rineka Cipta.Jakarta
Nursalam. 2002. Nursing Management. Application in practice professional nursing. Salemba Medika. Jakarta
Regulation of the Minister of Health of the Republic of Indonesia Number 71 of 2013.
Health Services in Health Insurance. RI Minister of Health. Jakarta
Prawirohardjo, Y.B.P.S., 2001. National Reference Book for Health Services Maternal and Neonatal, ed. 1.JNPKKR-POGI.Jakarta
Pohan.I.S.,.2007. Quality Assurance of Health Services Basics of Understanding and Implementation.EGC. Jakarta
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
Copyright (c) 2021 Nurul Hidayati, Elis Fatmawati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
