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Persepsi Siswa Terhadap Pelayanan Pegawai Tata Usaha di SMKN 3 Padang

Authors

  • Maidella Sanchia Leona Administrasi Pendidikan, Universitas Negeri Padang, Indonesia
  • Anisah Anisah Administrasi Pendidikan, Universitas Negeri Padang, Indonesia
  • Syahril Syahril Administrasi Pendidikan, Universitas Negeri Padang, Indonesia
  • Nellitawati Nellitawati Administrasi Pendidikan, Universitas Negeri Padang, Indonesia

DOI:

https://doi.org/10.31004/jptam.v5i2.1602

Keywords:

Persepsi, Pelayanan Pegawai Tata Usaha

Abstract

Penelitian ini bertujuan untuk memperoleh informasi mengenai Persepsi Siswa Terhadap Pelayanan Pegawai Tata Usaha Di SMKN 3 Padang dalam hal (1) keramahan dan kesopanan, (2) komunikatif, (3) ketepatan, (4) kecepatan.Jenis penelitian inideskriptif kuantitatif. Populasi dalam penelitian ini berjumlah 745 siswa dan menggunakan teknik Stratified Proportional Random Sampling sebanyak 94 siswa. Instrumen penelitian yang digunakan adalah angket model skala likert yang memiliki 5 alternatif jawaban. Hasil analisis data menunjukkan bahwa persepsi siswa terhadap pelayanan pegawai tata usaha di SMKN 3 Padang sudah baik dengan rata-rata skor 4,10.

References

Gie, T. L. (1978). Administrasi Perkantoran Modern. Yogyakarta: Nur Cahaya.

Kasmir. (2012). Kewirausahaan. Jakarta: Rajawali Pers.

Mentri Pendayagunaan Aparatur Negara No. 63 Tahun 2003 tentang standar pelayanan.

Moenir. (2010). Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara.

Peraturan Mentri Pendidikan Nasional No. 24 Tahun 2008 tentang standar kualifikasi dan standar kompetensi petugas tata usaha sekolah.

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Published

22-08-2021

Versions

How to Cite

Sanchia Leona, M., Anisah, A., Syahril, S., & Nellitawati, N. (2021). Persepsi Siswa Terhadap Pelayanan Pegawai Tata Usaha di SMKN 3 Padang. Jurnal Pendidikan Tambusai, 5(2). https://doi.org/10.31004/jptam.v5i2.1602

Issue

Vol. 5 No. 2 (2021): 2021

Section

Articles of Research

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Copyright (c) 2021 Maidella Sanchia Leona, Anisah Anisah, Syahril Syahril, Nellitawati Nellitawati

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